jli5 Privacy Policy

1 Introduction

jli5 ("we," "us," "the platform") operates the online gaming platform at jli5.com and through the jli5 mobile application. This Privacy Policy explains how we collect, use, store, and protect personal information provided by players ("you") who use our platform.

This policy is prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations. By creating a jli5 account or using the platform, you consent to the data practices described here.

If you have questions about anything in this policy, contact us at [email protected].

2 Data We Collect

We collect information in three main ways: directly from you when you register or use the platform, automatically through your use of the service, and from third parties where necessary for identity or payment verification.

We do not collect your banking credentials directly. Payment transactions are processed through your chosen Philippine banking channel or e-wallet, and jli5 only receives confirmation of the transaction — not your actual login details for those services.

3 How We Use Your Data

jli5 uses your personal data for the following purposes:

• Account management: Creating and maintaining your jli5 account, processing OTP verification, and managing login sessions.
• Transaction processing: Processing deposits and withdrawals in Philippine Peso through your chosen payment channels.
• Identity verification: Confirming your age (21+) and identity as required for KYC compliance and responsible gaming obligations.
• Platform security: Detecting and preventing fraud, account takeover attempts, and platform abuse.
• Customer support: Responding to your support requests and resolving account or payment issues.
• Legal compliance: Meeting obligations under Philippine law, including anti-money laundering (AML) requirements and data privacy regulations.
• Platform improvement: Analysing anonymised usage patterns to improve game performance, payment flows, and the overall player experience.
• Communications: Sending account-related notifications such as login confirmations, deposit receipts, and important account updates. We do not send unsolicited marketing unless you have opted in.

4 Sharing Your Data

jli5 does not sell, rent, or trade your personal information. We may share data with third parties only in the following circumstances:

• Service providers: Technology vendors, payment processors, and identity verification services that operate on our behalf under strict data processing agreements. These parties may only use your data to provide their specific service to jli5.
• Legal obligations: Where disclosure is required by Philippine law, court order, or government authority — for example, in connection with anti-money laundering investigations.
• Fraud prevention: Where sharing is necessary to protect the platform and its players from fraud, cheating, or security threats.
• Business transfers: In the event of a merger, acquisition, or sale of the platform, your data may be transferred as part of that transaction. We would notify you of any such change in data controller through in-platform notice.

We do not share your personal data with advertising networks, data brokers, or social media platforms for their own use.

5 Data Security

jli5 implements technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and jli5 servers.
• OTP-based two-factor authentication for every login session.
• Restricted internal access to personal data on a need-to-know basis.
• Regular security reviews of platform infrastructure.

While we take reasonable measures to protect your data, no system is completely immune to attack. If you believe your account has been compromised, contact customer support immediately at [email protected]. You are also responsible for keeping your login credentials and OTP codes secure.

6 Data Retention

We retain personal data for as long as your jli5 account is active and for a period after closure as required by applicable Philippine law. Specific retention periods include:

• Account and registration data: Retained for the life of the account and for the legally required period after closure (typically five years for AML-related records).
• Transaction records: Retained for the period required under Philippine financial regulations.
• KYC documents: Retained for the period required by applicable anti-money laundering and know-your-customer regulations.
• Customer support communications: Retained for a reasonable period to support follow-up and quality assurance, typically up to two years.
• Technical logs: Retained for a shorter period for security and debugging purposes.

When data is no longer required for its original purpose or legally mandated retention period, it is securely deleted or anonymised.

7 Your Rights Under Philippine Data Privacy Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jli5:

• Right to be informed: You have the right to know what personal data we collect and how it is used — which this Privacy Policy provides.
• Right to access: You may request a copy of the personal data jli5 holds about you.
• Right to correction: You may request correction of inaccurate or incomplete personal data. Basic account details can also be updated directly within your jli5 account settings.
• Right to object: You may object to the processing of your data in certain circumstances, including for direct marketing purposes.
• Right to erasure: You may request deletion of your data in certain circumstances. Note that some data must be retained for legal compliance and cannot be erased on request alone.
• Right to data portability: You may request your data in a structured, machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe jli5 has mishandled your personal data, you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable period and in accordance with our legal obligations.

8 Cookies and Similar Technologies

jli5 uses cookies and similar technologies to support platform functionality, maintain your login session, and improve the performance and security of the service.

Types of cookies used on jli5 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit. The platform cannot operate without these.
• Security cookies: Used to detect suspicious activity and protect against fraud and account takeover attempts.
• Performance cookies: Collect anonymised data about how players use the platform — for example, which pages load slowly — to help us identify and fix issues.

jli5 does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertising to players. Your browser settings allow you to control cookies, though disabling essential cookies may prevent some platform features from working correctly.

9 Minors

jli5 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that an account has been created by or for a minor, the account will be closed and any associated data reviewed and deleted where permissible by law.

If you believe a minor has registered on jli5, please contact us at [email protected] immediately.

10 Changes to This Policy

jli5 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, applicable legal requirements, or best practice in data protection. When material changes are made, we will notify registered players through in-platform notice or by email to your registered address.

The "Last updated" date at the top of this document reflects the most recent revision. We encourage you to review this page periodically to stay informed about how your data is handled.

Continued use of jli5 after a policy update constitutes your acceptance of the revised terms.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jli5 has handled your personal information, contact our team:

Email: [email protected]

Our customer support team is available 24/7. For data access or correction requests, please include your registered mobile number or account email so we can identify your record. We aim to respond to all data-related requests within a reasonable period.

For responsible gaming support, visit Responsible Gaming. For general platform questions, visit FAQ.